Customer Care Support
Our client based in Sunbury is looking for Customer Care support for their Helpdesk department
Key Responsibilities/Account Abilities:
Key Responsibilities/Account Abilities:
- To ensure our Customer Care function provides world class service to all customers and act as a welcoming, professional first contact with the client
- First point of contact for External and Internal Customers.
- Log calls on onto our in-house system - via phone, email, web-portal management.
- Accurate allocation of attendance SLA.
- Prioritize work in accordance with the contract requirements.
- Updating Key Account web-portals.
- Provide prompt and regular updates to customers.
- Assist with service administration requirements as and where required.
- Liaise with other departments within the business: Planning Team, Helpdesk/ KA/ Small works.
- Previous experience of Service Helpdesk function to meet Customer and Business needs.
- Previous Customer Service Experience is essential.
- Professional telephone manners.
- Ability to understand and interpret customer requirements.
- Ability to prioritize workload, applying flexibility where needed.
- Attention to detail - accuracy when logging calls.
- Practical problem solver and desire to overcome daily challenges.
- Able to take initiative and be self-driven, customer focused.
- A team player that can work well with others.
- IT/ Software Skills: Web-portal experience: Verisae, Compass. IT literate with good knowledge of MS Office: Excel, Word, Outlook. Training will be given on our internal systems.