Engineer Scheduler

Helpdesk Administrator / Engineer Scheduler

• Applicants must not have any CCJs, IVAs, bankruptcy declarations, or criminal records.
• Must be able to provide your full employment history for the past 10 years (or for as long as you have been working, if less), ensuring there are no unexplained gaps in employment.

Based in Milton Keynes
Salary: £28k-30k pa.
Contract: Temp to perm
Hours: 37.5 hours per week, alternating shifts:

• Week 1: 08:00 – 16:00
• Week 2: 09:00 – 17:00

Immediate start preferred

My client is seeking a Helpdesk Administrator to join their team in Milton Keynes. This is a fantastic opportunity for someone looking to work within a supportive and structured environment, with the potential to move into a hybrid working arrangement after the successful completion of a probationary period.

The Role Working within the Care Centre team, the Helpdesk Administrator will be responsible for delivering high-quality customer support and administration. This includes:

• Acting as the first point of contact for customer enquiries via phone or email
• Logging job details accurately into the internal IT system
• Planning and coordinating engineer routes in line with SLA requirements
• Supporting the engineers and parts dispatch teams
• Confirming job completion details and ensuring customers receive all relevant information

The role operates on a rotational weekly shift pattern:

• Week 1: 08:00 – 16:00
• Week 2: 09:00 – 17:00

The Ideal Candidate This position would suit someone with strong organisational skills, excellent attention to detail, and a proactive approach to problem-solving. Prior experience in an administrative or helpdesk role would be highly beneficial.

Additional Information – Please Read Before Applying

• This role is office-based initially; hybrid working will only be considered after passing the probationary period.
• This position is subject to a comprehensive screening and referencing process, which can take up to 4 weeks. Candidates must be prepared to submit all requested documents in a timely manner.
• Applicants must not have any CCJs, IVAs, bankruptcy declarations, or criminal records.
• Employment history for the past 10 years must be provided with no gaps.