Helpdesk Administrator

Helpdesk Administrator

About the Role
We are looking for a Helpdesk Administrator to join our client's support team in Milton Keynes. This is a important role responsible for providing first-class customer administration support and ensuring smooth coordination between engineers, customers, and internal teams.

Key Responsibilities

• Provide first-line customer support via phone and email
• Log all job details into the IT system accurately
• Plan and schedule engineers’ routes in line with SLA requirements
• Liaise with engineers, parts dispatch, and support teams
• Confirm job completions and provide updates to customers
• Maintain accurate records and documentation

Key Capabilities:

• Initiative and proactive problem-solving
• Ability to learn quickly
• Assertiveness and confidence in communication
• Strong interpersonal and teamwork skills

What We Offer

• Competitive salary of £28,000 – £30,000
• Structured training and ongoing support
• Opportunity to progress within a growing organisation
• A collaborative and supportive work environment

Important Information
All candidates will undergo a full screening and referencing process, including verification of 10 years’ employment history with no gaps. Candidates with a CCJ, IVA, bankruptcy, or criminal record will not be considered.