IT Service Desk Analyst
IT Service Desk Analyst
Monday to Friday
4 days a week in office
£30.000 - £35.000 plus benefits
What you will be doing:
- Providing support to staff via multiple communication channels including phone, video, chat, in person and email
- Troubleshooting hardware and software issues
- Keeping inventory accurate and assessing the requirement for IT equipment
- Supporting with other activities such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
What they are looking for:
- Experience in an IT/Desktop support/Service Desk role
- A good understanding of Microsoft 365, Active Directory, and desktop deployment
- Familiarity with ticketing systems
- Excellent communication & problem solving skills