IT Support Apprentice
Whilst studying your apprenticeship, you'll be providing first-line IT support to nurseries and central support colleagues via the IT helpdesk. In addition, the role is required to support the company's operational IT infrastructure and aid the ICT Director and senior IT technician in delivering IT projects in an efficient and structured
Role
Key Responsibilities
Accountabilities:
- To provide IT support, using telephone, remote access and/or by attending site, to our nurseries and support services
- To ensure all our nurseries have adequate Wi-Fi and communications responding quickly to any issues arising
- To respond to requests for IT support, maintaining records on work undertaken, as and when required
- To respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all contacts who work in partnership with the Company
- To carry out routine network maintenance tasks, e.g. maintaining user network accounts, including email accounts, installing hardware and software as necessary, maintaining computer peripheral equipment such as printers and scanners, checking and configuring new computer equipment for users, ensuring anti-virus software is installed on all devices, etc.
- To assist in the maintenance and support of all management information and finance systems and associated modules
- To proactively support the adoption of new technologies, as appropriate
- To assist with the installation and testing of new software and making the software available to appropriate users
- To be familiar with all Health and Safety issues relating to the use of IT equipment, raise any Health and Safety concerns
- To be aware of, and work within the Company's Health and Safety policies, relating to the working environment and building security, reporting any issues promptly
- To work within the provisions of the Data Protection Act 1998 & GDPR 2018, observing strict confidentiality in relation to all aspects of work undertaken
- To contribute to a risk assessment around the use of equipment
- Maintain an update asset register of all hardware
- To maintain/update IT audit of all hardware and software, and particularly licences associated with the hardware. Be responsible for ensuring the organisation always has legal licences for software used
- Travel to nurseries for the proper performance of these duties to be undertaken from time to time
Training
- Information Communications Technician (IT Support) Apprenticeship Level 3 Functional skills in maths and English Level 2 if required
- Ongoing training and development
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LIFETIME TRAINING GROUP LIMITED
- Working Week
- Monday to Friday (09:00- 17:00)
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 16th December 2025
- Start Date
- Monday, 22nd December 2025
Desired Skills
- Team Working
- Organisation Skills
Qualifications
- None required Other, grade None required (Desired)
About the Employer
Partou - Denton Head Office
At Partou, childcare is more than just a job; it's a journey - one where every child leads us in a unique new direction. As part of the largest childcare group in the Netherlands, we have access to world-leading research, resources, and expertise to help you develop your skills and create a positive impact on the development of the next generation, as they lead us into a better future.
- Company
- Partou - Denton Head Office
- Location
- Ridgeway House, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £254,400 a year
- Posted
- Company
- Partou - Denton Head Office
- Location
- Ridgeway House, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £254,400 a year
- Posted