IT Support Analyst

IT Support Analyst with Microsoft 365, Windows systems and networking experience required by a digital technology solutions provider. In this role you deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover.

This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough, with potential to extend on a rolling monthly basis.

The internal IT team supports over 150 users across multiple UK sites, working with a varied technology stack in a hands-on environment. The role offers exposure to both operational support and project-based work within a close-knit team.

Responsibilities:

• Deliver first and second-line support across Microsoft 365, hardware, and core systems
• Maintain, configure and troubleshoot laptops, desktops and user peripherals
• Support network functions including VLAN, Wi-Fi, and switch configuration
• Administer user accounts via Active Directory and Azure
• Manage and resolve helpdesk tickets in line with internal SLAs

Required:

• Strong experience supporting Microsoft 365 and Windows environments
• Proven ability to handle both first and second-line support tasks independently
• Working knowledge of networking principles including VLANs and Wi-Fi
• Experience with Active Directory and user administration
• Ability to work fully on-site, five days per week

Offer:

• Fixed-term contract, based on a circa 30,000 - 33,000 per annum
• On-site role in Bromborough
• Monday to Friday, standard hours
• Initial three-month term with monthly extensions possible