Head of Amazon CX Practice
Head of Amazon CX Practice | Remote/Hybrid (UK) | Competitive Salary
Peaple Talent is working with an innovative, award-winning customer experience consultancy that is transforming how organisations connect with their customers using next-generation Amazon-focused CX technologies and platforms.
We're looking for a Head of Amazon CX Practice to lead the strategic development, growth, and delivery of customer experience solutions across Amazon platforms. You'll play a pivotal role in shaping the vision of the Amazon CX practice, driving operational excellence, and guiding teams through complex, large-scale CX transformations.
Why You'll Love It
- Lead and shape a high-growth Amazon CX practice
- Work with cutting-edge CX and cloud technologies
- Remote-first with flexible hybrid working
- Influence strategy, governance, and innovation at scale
- Be part of a certified "Great Place to Work" culture
What You'll Bring
- 8–10+ years' experience in CX leadership roles, ideally within the Amazon ecosystem
- Deep understanding of Amazon Seller Central and related tools
- Strong leadership, stakeholder management, and communication skills
- Proven experience managing cross-functional teams and complex programmes
- Strong analytical and data-driven decision-making capability
Nice to Have
- Experience growing and scaling a practice or business unit
- Background in pre-sales, solution shaping, and client engagement
- Technical understanding of AWS and Amazon Connect environments
- Experience driving governance, risk, and compliance in regulated environments
- Eligibility for SC clearance