Lead Application Support

Job Title: Lead Application Support

Location: Bristol (hybrid)

Salary: up to £50,000

Ready to move from application support into a role where you own a critical data product and release cycle? Do you want to join a rapidly growing scale up, with the opportunity to grow and shape your own team?

This is a chance to take your 2nd line/app support experience into a more operational leadership position at a Bristol-based media analytics scale-up, working with household-name clients across 20+ countries.

You’ll sit between Engineering, Analytics and client-facing teams, making sure monthly data releases are reliable, accurate and on time – and that issues get unblocked quickly and sensibly.

The Role:

• Own and improve the monthly release run book, monitoring ETL/data pipelines and checks to keep delivery on track.
• Make light technical fixes (patching existing Python/SQL scripts, restarting/re-running jobs) and know when to escalate deeper changes to Engineering.
• Act as the go-to support contact for Analytics and client-facing teams when there are questions or issues with the data.
• Drive continuous improvement: automate repetitive tasks, refine documentation, tighten monitoring and simplify processes, while keeping the release schedule as priority number one.
• Help guide and oversee a more junior team member involved in the release and support process.

The Candidate:

• 2nd line support / application support / data operations / release engineering background – you enjoy keeping production systems stable more than pure greenfield development.
• Comfortable with Python and SQL at maintenance level: reading existing code, making small fixes, and applying workarounds rather than building complex solutions from scratch.
• Strong data quality or testing mindset – you care about validation, constraints, checks and QA processes, not just whether a job “ran”.
• Clear, calm communicator with non-technical stakeholders; able to make pragmatic calls that balance “better tech” with “what the business needs now”.
• Experience taking ownership, handling escalations, and supporting or mentoring a more junior colleague.

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.