Service Desk Analyst

Service Desk Analyst | Bideford or Norwich | Contract | £180-220 per day | Inside Scope

I’m currently partnered with a well-established travel organisation that’s looking to bring on a Service Desk Analyst on a contract basis.

This role sits within a busy IT service desk team, providing 1st and 2nd line support to end users in a fast-paced environment. You’ll be handling hardware/software issues, supporting business operations, and working across technologies including Microsoft, Apple, and Linux.

They’re ideally looking for candidates with:

• 2+ years’ IT support experience
• Strong 1st/2nd line troubleshooting skills
• Good networking fundamentals (TCP/IP)
• Experience with hardware support and upgrades
• Excellent communication skills

Exposure to Microsoft 365, Active Directory, AWS, or scripting (PowerShell) would be a bonus.