Technical Account Manager

Technical Account Manager | Bristol | Permanent | Up to £45,000 basic + bonus + car allowance

Peaple Talent are partnering with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager.

In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts.

Key Responsibilities:

• Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately.
• Coordinate communications and activities with both internal departments and external parties.
• Guarantee that each client has a clearly defined and robust account development plan tailored to their needs.
• Build collaborative, strategic customer relationships based on mutual value and trust.
• Gain deep insights into each customer’s specific business requirements.
• Expand existing accounts and increase profitability though thoughtful growth strategies.
• Leverage our clients’ services to consistently deliver high-quality, customer-focused experiences.
• Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts.
• Spot emerging trends and potential business opportunities within client accounts.
• Possess a comprehensive grasp of contractual elements and commercial frameworks.
• Represent our client professionally in the market and internally, reflecting their values and commitment to outstanding client outcomes.
• Collaborate directly with customers to co-develop strategic plans.
• Seek out and pursue new opportunities offer value-added services and drive revenue growth.
• Track and report key performance indicators and milestones regularly.
• Present proposals and updates in person or virtually, as required.

Key Experience Required:

• Demonstrated success in client-facing or account management roles.
• Able to navigate complex situations with tact, demonstrating emotional intelligence and interpersonal skills.
• Skilled in delivering impactful and engaging presentations.
• Strong written and spoken communication abilities, consistently maintaining a professional tone.
• Naturally inquisitive, detail-oriented, and strong in critical thinking.
• Goal-oriented and driven by performance, with a strong desire to succeed.
• Capable of managing time effectively, setting priorities, and staying organized while working independently.
• Comfortable building professional client relationships and overseeing account performance with confidence.
• Ability to discuss the Microsoft technology ecosystem, and staying up to date with new tech trends.
• Proficient in Microsoft 365 tools, including day-to-day use and troubleshooting.
• Background in IT Managed Services.

If you are interested in this position, please apply on LinkedIn with an up to date copy of your CV.