Interim Project Manager - Call Centre Transformation
Global Call Centre Transformation
9–12 Months
Immediate Start Preferred
Up to £650 p.d.
Pearse Professionals are supporting a global organisation in undertaking a significant Customer Services transformation programme centred on the implementation of Salesforce Service Cloud, alongside wider modernisation of its global call centre operations.
We are seeking an experienced Interim Project Manager to lead delivery of the system implementation and associated operational change across multiple international locations.
This is a hands-on delivery role requiring strong governance, stakeholder management and vendor oversight capability.
Key Responsibilities
- Lead end-to-end implementation of Salesforce Service Cloud (exposure to Marketing Cloud beneficial)
- Manage transition from legacy call centre systems (ideally experience with Genesys replacement)
- Coordinate cross-regional delivery (Europe, India, LATAM)
- Manage third-party systems integrators and technology partners
- Own project governance, RAID logs, reporting and steering updates
- Oversee operational readiness, transition management and process alignment
- Support AI / chatbot-enabled customer service initiatives
- Ensure delivery to timeline, budget and quality expectations
Required Experience
- Proven track record delivering Salesforce Service Cloud implementations
- Experience within call centre / customer operations environments
- Experience managing system change and operational transition
- Strong stakeholder management across IT and business functions
- Experience running RFP processes desirable
- Comfortable working in fast-paced, international environments