3rd Line Support Engineer

3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development

Overview:

An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation.

Role & Responsibilities:

• Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments.
•  Respond to service desk phone calls and tickets as needed
• Respond to ticket escalations from 1st & 2nd line queues
•  Contribute to the maintenance and documentation of infrastructure
• Undertake change management of systems
• Undertake project design and implementation
• Monitor and design system monitoring tools
• Contribute to infrastructure reporting
• Provide an escalation point for out-of-hours and weekend coverage
• Generation of scripts & deployments

Essential Skills & Experience:

• Ability to prioritise and manage multiple tasks
• 2+ Years’ experience of 3rd line IT Support
• ITIL framework understanding
• Strong customer relationship skills
• Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager
• Strong Microsoft product support skills
• Networking Skills
• Cloud System management

Desirable:

• MSP background highly beneficial

Package:

• £40-£45k depending on skills & experience 
• 25 days annual leave + bank holiday
• Pension Scheme
• L&D – Career development plan + training courses
• Fully onsite + client visits when required 
• Monday-Friday 8:30am-5:30pm
• No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional)
• Shift Allocation, out of hours and weekend escalation point
• Out of works hours work paid at 1.5