Support Analyst
Support Analyst
We’re looking for a proactive and technically capable Support Analyst to join the team. This role is ideal for someone with a solid foundation in Microsoft-based infrastructure who also has a genuine interest in software development. Alongside providing hands-on support across servers, networks, and hardware, you’ll have the opportunity to be trained and developed in C#.NET, expanding your career into development over time.
Key Responsibilities
- Provide day-to-day support for Microsoft environments, including Windows Server and desktop systems
- Basic network infrastructure (LAN/WAN, switches, firewalls)
- Diagnose and resolve hardware issues across servers, desktops, and peripherals
- Assist with system upgrades, installations, and migrations
- Collaborate with development teams to support applications and deployment processes
Development Opportunity
This role offers a structured pathway into software development. You’ll receive training and mentorship in C#/.NET, with opportunities to contribute to internal applications and projects as your skills develop.
Skills & Experience Required
- Experience supporting Microsoft environments (Windows Server, Active Directory, Office 365)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Hands-on experience with hardware support and troubleshooting
- Good problem-solving skills and a methodical approach to technical issues
- Excellent communication and teamwork abilities
- A genuine interest in learning software development (C#/.NET preferred)
Desirable (but not essential)
- Basic programming or scripting experience (C#, PowerShell, or similar)
- Exposure to virtualisation technologies (e.g., VMware, Hyper-V)
- Familiarity with cloud platforms such as Azure