D365 Support Consultant

We are looking for a skilled Dynamics 365 Support Consultant to join our Managed Services team. You will provide 2nd/3rd line support to a diverse customer base, ensuring timely and professional resolution of issues in line with agreed service levels.

Reporting Line

You will report to the Support Team Lead as part of a collaborative and growing support function.

Key Responsibilities

• Manage support tickets efficiently, minimising disruption to customers.
• Respond to and resolve issues or establish a resolution plan, within agreed timescales.
• Keep customers updated with clear and regular progress reports.
• Test and validate your own developments or fixes before delivery.
• Take ownership of support delivery for a portfolio of key accounts.
• Build strong relationships and act as a trusted advisor to your customers.
• Collaborate with the wider Managed Services team to share knowledge and best practices.
• Contribute to internal documentation, training and knowledge-sharing initiatives.

Qualifications & Experience

Essential:

• Minimum of 2 years’ experience in Dynamics AX or Dynamics 365 Finance & Operations.
• Strong problem-solving skills with a logical approach to troubleshooting complex issues.

Desirable:

• Specialist Microsoft Dynamics 365 competencies.
• Experience in either - Manufacturing, Finance, Supply Chain, WMS
• Technical knowledge: SQL Server, performance investigation, SSRS reports, Logic Apps, Azure, BI Services.

Personal Attributes

• Excellent communication and customer engagement skills.
• Ability to work under pressure and meet deadlines.
• Eagerness to learn and stay up to date with industry-specific D365 functionalities.
• Collaborative, supportive and inclusive team player.
• Self-motivated and proactive.