Business Intelligence Officer
Job summary
The Business Intelligence Analyst will play a key role in supporting data-driven decision-making across PDSE. The postholder will be responsible for developing, maintaining, and delivering high-quality performance reporting, and analytical insight to support operational, clinical, teaching, and research activities.
Working closely with the Business Performance Manager and a wide range of academic, clinical, and professional services stakeholders, the role will interpret complex datasets into meaningful insights that inform planning, performance management, and strategic development.
Main duties of the job
Key accountabilities:
Design, develop, and maintain dashboards, and reports to support business performance monitoring across PDSE
Produce regular and ad-hoc reports covering areas such as clinical activity, finance, workforce, student activity, and research performance.
Ensure reporting aligns with institutional, regulatory, and external reporting requirements
Analyse complex datasets from clinical systems to identify trends, risks, and opportunities
Provide clear, concise insight and recommendations to streamline and support operational and strategic decision-making
Work with system owners and data providers to improve data quality, consistency, and integrity
Support the development and documentation of reporting standards
Promote best practice in data governance and information management.
Translate business requirements into effective analytical solutions and to present findings to a variety of different audiences in a clear and accessible way
Identify opportunities to automate reporting and improve efficiency through better use of including BI tools and data solutions as well as any other
Support project design and delivery from a data driven perspective
To support the collation and delivery of data and information to external stakeholders such as NHSE
Keep up to date with developments in business intelligence, analytics, and data visualisation
Contribute to the ongoing development of the Business Performance and BI function
About us
Peninsula Dental Social Enterprise (PDSE) are an award-winning Social Enterprise and Community Interest Company. We provide NHS treatment and outreach services to local communities in Devon and Cornwall and we work closely with the University of Plymouths Peninsula Dental School to support the clinical education of its dental healthcare students.
As a social enterprise, we are a values driven organisation with a focus on patient-centred care and addressing local oral health needs.
Job description
Job responsibilities
Key accountabilities:
Design, develop, and maintain dashboards, and reports to support business performance monitoring across PDSE
Produce regular and ad-hoc reports covering areas such as clinical activity, finance, workforce, student activity, and research performance.
Ensure reporting aligns with institutional, regulatory, and external reporting requirements
Analyse complex datasets from clinical systems to identify trends, risks, and opportunities
Provide clear, concise insight and recommendations to streamline and support operational and strategic decision-making
Work with system owners and data providers to improve data quality, consistency, and integrity
Support the development and documentation of reporting standards
Promote best practice in data governance and information management.
Translate business requirements into effective analytical solutions and to present findings to a variety of different audiences in a clear and accessible way
Identify opportunities to automate reporting and improve efficiency through better use of including BI tools and data solutions as well as any other
Support project design and delivery from a data driven perspective
To support the collation and delivery of data and information to external stakeholders such as NHSE
Keep up to date with developments in business intelligence, analytics, and data visualisation
Contribute to the ongoing development of the Business Performance and BI function
Measures of success:
Successful outcomes to items listed in key accountabilities and other delegated tasks
Positive feedback (staff, patients and students)
Meets deadlines
Manages competing demands
Adherence to PDSE policies
Appropriate outcomes for patients and students through a motivated staff group
Person Specification
Behaviours
- Professional, adaptable, and resilient, with high standards of integrity, a proactive approach, and a commitment to continuous improvement
- Strong analytical mindset with excellent attention to detail and an evidence-based approach to problem solving
- Takes ownership of tasks
- Ability to manage multiple tasks and competing demands
- Demonstrates an ability to manage and participate in a changing environment with a positive attitude.
Experience
- Significant experience in a Business Intelligence, data analysis, or performance reporting role
- Experience developing dashboards and reports using BI tools (e.g. Power BI or similar)
- Experience working with large, complex datasets from multiple sources
- Experience working in higher education, healthcare, or a clinical/academic environment.
- Experience with financial, workforce, or clinical activity data.
Knowledge and Skills
- Strong analytical skills with the ability to interpret complex data and present clear insight.
- Advanced skills in data manipulation and analysis (e.g. Excel).
- Ability to communicate effectively with both technical and non-technical stakeholders
- Understanding of how internal processes can impact on organisational performance
- Able to prioritise and move between tasks to meet deadlines
- Strong attention to detail and commitment to data quality and accuracy
- Excellent numeracy and literacy skills (minimum GCSE grade C, or equivalent, in maths and English)
- Knowledge of NHS, university, or dental school data flows and reporting requirements.
- Understanding of data governance, information standards, and regulatory reporting
Qualifications
- Educated to degree level or equivalent experience in a relevant discipline (e.g. data analytics, information management, business, health informatics).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Peninsula Dental Social Enterprise CIC
Address
Peninsula Dental School
20 Research Way
Derriford
Plymouth
PL6 8BT
Employer's website
https://peninsuladental.org.uk/