Business Support Officer
Job summary
We are looking for an enthusiastic, motivated, organised and proactive Business Support Officer to join our friendly and forward-thinking GP Practice on a permanent basis.
This is an exciting opportunity for an experienced Primary Care administrator who has a good understanding of Quality and Outcomes Framework (QOF), Enhanced Services, CQRS and primary care data quality.
The successful candidate will work closely with the Practice Management Team and clinical staff, providing specialist support with QOF and Enhanced Services monitoring, searches, reporting, recalls, audits and claims.
A key aspect of the role will be ensuring that patient information, clinical coding and activity are accurately recorded so that the Practice can achieve its contractual requirements and maximise Practice income.
We are looking for someone who is confident working with data, has excellent attention to detail and is able to take ownership of their workload. The successful candidate will be proactive in identifying areas requiring action and will work collaboratively with the wider Practice team to achieve positive outcomes.
Main duties of the job
The postholder will:
- Support the Management Team with the delivery and monitoring of QOF and Enhanced Services.
- Run regular searches using EMIS Web and Ardens Manager.
- Monitor QOF and Enhanced Services performance on a monthly basis.
- Identify areas of underachievement or outstanding activity and work with the relevant Practice staff to address these.
- Prepare and submit national and local CQRS claims, ensuring all claims are accurate and submitted within required deadlines.
- Support and monitor the Practice's recall system, particularly for patients with long-term conditions.
- Identify patients requiring reviews, monitoring, investigations or other relevant interventions.
- Undertake regular checks of patient records to ensure clinical information and activity are accurately recorded.
- Support clinicians and administrative staff with clinical coding and data quality.
- Identify and correct data quality issues which could affect QOF, Enhanced Services or other commissioned income.
- Ensure appropriate coding and recording of activity to support accurate reporting and maximise Practice income.
- Undertake audits and analyse Practice data to identify trends, gaps and areas for improvement.
- Complete and submit reporting templates and data returns for the ICS, PCN and other relevant organisations.
- Maintain accurate spreadsheets, monitoring tools and records relating to QOF, Enhanced Services, recalls, audits and reporting.
- Provide regular performance information and updates to the Practice Management Team.
About us
Penkridge Medical Practice is a semi-rural Practice in South Staffordshire, with a list size of approximately 10700 patients. We have purpose built, modern premises and a multi-disciplinary team on site
We are a friendly, professional team and are looking for a like- minded individual to join us.
This is an excellent opportunity for an experienced Primary Care professional to take on a key role within the Practice and make a real contribution to patient care, Practice performance, data quality and financial sustainability.
You will work closely with an experienced Practice Management Team and have the opportunity to develop your knowledge and skills across QOF, Enhanced Services, primary care reporting and data quality.
If you are organised, enthusiastic and proactive, with a good understanding of Primary Care contractual requirements and a passion for getting things right, we would love to hear from you.
Job description
Job responsibilities
Support the Practice Management Team with the delivery and monitoring of QOF and Enhanced Services.
Run regular searches using EMIS Web and Ardens Manager.
Monitor QOF and Enhanced Services performance on a monthly basis.
Identify areas of underachievement or outstanding activity and work with the relevant Practice staff to address these.
Prepare and submit national and local CQRS claims, ensuring all claims are accurate and submitted within required deadlines.
Support and monitor the Practice's recall system, particularly for patients with long-term conditions.
Identify patients requiring reviews, monitoring, investigations or other relevant interventions.
Undertake regular checks of patient records to ensure clinical information and activity are accurately recorded.
Support clinicians and administrative staff with clinical coding and data quality.
Identify and correct data quality issues which could affect QOF, Enhanced Services or other commissioned income.
Ensure appropriate coding and recording of activity to support accurate reporting and maximise Practice income.
Undertake audits and analyse Practice data to identify trends, gaps and areas for improvement.
Complete and submit reporting templates and data returns for the ICS, PCN and other relevant organisations.
Maintain accurate spreadsheets, monitoring tools and records relating to QOF, Enhanced Services, recalls, audits and reporting.
Provide regular performance information and updates to the Practice Management Team.
Liaise with clinicians, Practice staff, PCN colleagues and external organisations as required.
Provide general administrative and business support to the Practice Management Team.
Undertake other duties appropriate to the role as required.
About the Candidate
We are seeking an individual who is highly organised, self-motivated and able to work proactively with minimal supervision.
You will have excellent attention to detail and understand the importance of accurate data, clinical coding and timely completion of contractual requirements.
You will ideally have previous experience working in General Practice and be familiar with QOF, Enhanced Services, EMIS Web, Ardens Manager and CQRS.
The ability to analyse data, identify areas requiring action and communicate effectively with both clinical and non-clinical colleagues is essential.
Knowledge of clinical coding would be particularly advantageous, as the postholder will play an important role in ensuring the accuracy and completeness of coding to support QOF and Enhanced Services achievement.
Person Specification
Skills and Knowledge
- Excellent attention to detail.
- Strong organisational and time-management skills.
- Ability to prioritise workload and meet deadlines.
- Ability to work independently and use initiative.
- Good analytical and problem-solving skills.
- Good IT skills, including Microsoft Excel.
- Ability to interpret and analyse data.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality and comply with information governance requirements.
- Ability to work effectively with clinical and non-clinical colleagues.
- Personal Qualities
- Enthusiastic and motivated.
- Proactive and self-motivated.
- Organised and methodical.
- Reliable and conscientious.
- Flexible and adaptable.
- Positive and approachable.
- Committed to accuracy and high-quality work.
- Able to take ownership and responsibility.
- A strong team player.
Experience
- Previous experience working within General Practice or Primary Care.
- Knowledge and practical experience of QOF and Enhanced Services.
- Experience using EMIS Web.
- Experience running searches and working with primary care data.
- Experience of CQRS, including submitting claims.
- Experience of undertaking audits and completing reports.
- Experience of working with confidential and sensitive information.
- Experience using Ardens Manager.
- Knowledge of clinical coding within General Practice.
- Experience managing or supporting patient recall systems.
- Experience working with PCN and ICS reporting requirements.
- Experience analysing primary care performance data.
Qualifications
- GCSE grade A to C in English and Maths or equivalent.
- Further education qualification in Business Studies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Penkridge Medical Practice
Address
Pinfold Lane
Penkridge
Stafford
ST19 5AP
United Kingdom
Employer's website
https://www.penkridgemedicalpractice.nhs.uk/