E-Roster Implementation Lead
Job summary
Are you passionate about improving workforce systems, engaging with services, and helping teams work smarter? Do you enjoy using your technical, analytical and people skills to support digital improvement? If so, we'd love to welcome you to our team.
Pennine Care NHS Foundation Trust is rolling out a new e-Roster system to support effective workforce planning and enhance the experience of our people. We're looking for an enthusiastic and motivated e-Roster Implementation Lead to help us deliver this exciting programme across all staff groups.
Main duties of the job
As an e-Roster Implementation Lead, you'll play a key role in implementing our new Trust-wide e-Roster system. You'll work closely with departmental managers, clinical teams, HR, ICT, Finance, Safer Staffing and our system supplier to ensure the system is configured accurately, used effectively, and adopted confidently.
You will:
- Build, configure and implement e-rosters across a variety of services
- Provide training, guidance and support to managers and staff
- Analyse roster requirements, troubleshoot issues and escalate risks
- Promote the benefits of e-rostering and champion best practice
- Produce documentation, training materials and implementation reports
- Support ongoing system development, testing, data quality and evaluation
This is a hands-on role ideal for someone who enjoys a mix of system work, stakeholder engagement, training delivery and problem-solving.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Job description
Job responsibilities
Communication & Engagement
- Communicate effectively with staff at all levels about the eRoster system.
- Build strong working relationships with managers, clinical teams and the system supplier.
- Promote the benefits of erostering and support staff engagement.
- Provide advice and respond to user queries about system functionality and issues.
- Configure and build erosters based on departmental requirements.
- Ensure staff lists and roster information are accurate and up to date.
- Identify and escalate system issues or risks.
- Support testing of system upgrades, releases and patches.
- Deliver training sessions to staff and managers.
- Develop and maintain training materials and implementation documents.
- Share updates, learning and best practice with users and the wider team.
- Review service requirements and determine appropriate system setup and KPIs.
- Produce and present information within agreed timescales.
- Plan and manage implementation activities and personal workload.
- Maintain high data quality within the eRoster system.
- Manage user access securely and appropriately.
- Log and monitor user queries, system issues and performance.
- Support implementation of the eRoster policy across departments.
- Update standard operating procedures as needed.
- Recommend improvements to processes and working practices.
Person Specification
Education / Qualifications
- Level 4 qualification in Business Information or relevant subject, plus further relevant experience to degree level
- Evidence of continuous professional development
- Allocate Academy Training & Accreditation qualification
- IT qualification or equivalent
- CIPD (Chartered Institute of Personnel Management)
Experience
- Demonstrable experience with advanced IT skills including spread sheets (pivot tables, lookups), databases and MS Office applications
- Demonstrable experience with data retrieval, analysis and presentation
- Previous experience of working and understanding of Allocate Health Roster and ESR BI Reporting
- Previous experience of rostering, systems and troubleshooting of common rostering issues
- Understanding of the European Working Time Directive Previous IT knowledge used to support IT implementations or software packages in a clinical setting
- Experience of working with external organisations
- Experience / knowledge of clinical demands of stakeholders
- NHS Experience
- Knowledge of NHS organisations, data standards and information systems
Knowledge and Expertise
- General knowledge of workforce policies in NHS
- Proficient in the use of Microsoft Word, Excel and PowerPoint, Teams and familiar with the concepts of relational databases.
- Detailed knowledge of the key principles of roster management
- Excellent written and verbal communication skills, with a proven track record of gaining stakeholder co-operation
- An attention to detail that ensures that accurate quality information is produced.
- Facilitation skills
- Experience teaching others on I.T systems
- Experience of managing data quality issues
Skills and Abilities
- Excellent interpersonal and communication skills with ability to provide exemplary customer service in flexible timescales
- Data collection and analysis
- Presentation skills including presenting information to small groups of people and conducting meetings in a professional and business-like manner
- Ability to develop and maintain strong working relationships, rapport and teamwork with clinical teams
- Ability to deal with difficult situations and provide solutions
- Excellent planning and organisational skills with the ability to plan and prioritise both project and personal workload.
- Must be able to work to agreed deadlines
- Able to use initiative and problem solve
Work Related Circumstances
- Ability to travel between Trust sites and regionally
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Pennine Care NHS FT
Address
Trust Headquarters
225 Old Street
Ashton-Under-Lyne
OL6 7SR
Employer's website
https://www.penninecare.nhs.uk