IT Technician
Powered by Water, Driven by Purpose
A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and safe money, our team provide expert advice on water efficiency, leakage, and contingency.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goal? Net zero by 2030, supported by partnerships with Wildlife Trusts and National Parks.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We are looking for a proactive and customer-focused IT Technician to join our IT team on a 12-month fixed-term contract, offering a salary of £28,333 per annum plus an excellent benefits package.
You will play a key part in maintaining day-to-day IT support services across Pennon Water Services, ensuring systems run smoothly and colleagues receive timely, effective assistance.
A major focus of the role will be supporting the Rapid Billing System, investigating and resolving middleware issues, as well as providing support for Salesforce CRM and VoIP telephony systems.
What you’ll be doing:
Act as first-line support, managing and triaging IT support requests from colleagues
Provide support for the Rapid Billing System and related middleware issues
Support Salesforce CRM system queries and administration
Support and troubleshoot telephony and VoIP systems
Manage and maintain user access controls in line with governance and audit requirements
Ensure all system changes and improvements are approved, tested, and meet required standards
Resolve system issues promptly, working with third-party suppliers where required
Escalate complex or unresolved issues to the IT Operations Manager
What we are looking for:
You’ll be a motivated and organised IT professional with a strong customer-service mindset and the ability to work calmly under pressure.
Essential Skills & Qualities
Applicants must have previous experience working in an IT role, demonstrating practical knowledge and hands-on technical skills.
Strong communication skills, both written and verbal
Ability to prioritise workload and manage multiple tasks
Professional, positive approach with strong interpersonal skills
Analytical mindset with the ability to identify root causes and implement solutions
Flexible and diplomatic when handling challenging situations
Enthusiastic, detail-oriented and committed to delivering high-quality service
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more!
Closing Date:13th April 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.