Mandarin speaking Job - IT Support - iw

Depending on experiencePermanentCentral LondonRef: 23451Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news:Your New Job Title: Mandarin speaking IT SupportThe Skills You'll Need: Fluent in Mandarin, IT support related experience. Degree preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject.Your New Salary: Depending on experienceLocation: Central LondonOffice based. The role requires a 36-hour working week, consisting of either three night shifts (21:00 – 09:00) or one night shift and two daytime weekend shifts (09:00 – 21:00). Weekend work is required on a rotational basis. PermStart: ASAPAbout The RoleIT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all branches and representative offices located within Europe and Africa. As an IT Support - Mandarin Speaking, you will be responsible in assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup.IT Support - What You'll be Doing:Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office’s service requests and manage the workflow of these requestsCarry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenanceMonitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alertsCarry out daily operational duty and run batch jobsAssist with producing system and network reports for management and for branchesIT Support - The Skills You'll Need to Succeed:Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subjectProven track record in similar roleExperience in PC support (e.g. PC installation, printer setup)Experience in Windows 10 and 11 trouble shootingExperience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus NotesExperience in database managementKnowledge of Information Security, Cyber Security and GDPRGood problem solving skillsExcellent English and Mandarin communication skillsPlease follow us on Linkedin: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.