IT Support Engineer

Status: Temporary agency worker (PAYE)

Duration: 6 Months

Day rate: £130 per day =£33,800 per annum

Location: Central London

An international media company is looking for a temporary IT Support Engineer.

IT Support Engineer - Responsibilities:

• Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees.
• Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues.
• Meeting room and A/V (audio-visual) support.
• Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking.
• Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary.
• Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly.
• Contributing to knowledge sharing and continuous improvement within the IT Support team.

IT Support Engineer - Requirements:

• Proven Tier 1/2 IT support experience in an enterprise environment.
• Strong working knowledge of Microsoft Windows 11.
• Strong working knowledge of MacOS support in a corporate setting.
• Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word).
• Familiarity with Active Directory tasks (password resets, account unlocks).
• Familiarity with Okta and Single Sign-On (SSO) technologies.
• Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings.
• General understanding of networking basics (Wi-Fi, TCP/IP).

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