Service Coordinator

Salary: £28,000 - £32,000 per annum

Location: Hampshire

Job status: Permanent

Working hours: 08:30 to 16:30 Monday to Friday *5days office base

Start date: ASAP

Responsibilities:

• Coordinating engineers to attend vessels and sites worldwide for product installation, repair, maintenance, and technical support
• Managing the end-to-end service process, from initial customer contact and quotations through to order acceptance, service delivery, and job completion
• Handling incoming service requests, identifying and recording common product faults
• Providing customers with accurate updates and feedback on completed service work
• Working closely with Sales, Engineering, and Product teams to support new products and deliver high-quality after-sales service
• Supporting the development and improvement of procedures for effective service and record management
• Building strong relationships with new and existing customers, business partners, and distributors worldwide

Requirements:

Essential

• Degree or equivalent qualification in engineering, IT, computer systems, marine engineering, or a related technical field
• Strong interest in technology and willingness to develop technical knowledge
• Ability to understand technical documents and product specifications
• Good Microsoft Office skills
• Strong communication, organisational, and problem-solving skills
• Proactive and customer-focused approach

Desirable

• Experience in service coordination, technical support, engineering, or customer service
• Knowledge of marine electronics or navigation systems
• Experience in an international business environment

Please follow us on Linkedin: company/people-first-team-japan

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

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