Hiring: 3rd Line Support Engineer

Hiring: 3rd Line Support Engineer
Location: Liverpool Street, London - 3 days onsite, 2 days from home

Salary: £55,000-£65,000

Experis are working with an award-winning IT Consultancy provider who are looking for an experienced 3rd Line Support Engineer to join their London team, supporting with on-prem activity for one of their high-profile clients.

You will provide 3rd line support across project related tasks to our client in the financial industry during your onsite days. As well as this, you will be required to support with additional clients on non-site visit days.

Required skills:

Strong technical skills required with the ability to Design, Build and Support:

• VMware vSphere, Horizon VDI, and vRealize.
• Veeam B&R
• HPE Server, Storage, and Networking
• 10 Zig Thin Client and Re-PurpOS
• SCCM & MDT - Image build/deployment, patching, and application deployments.
• OpManager
• Manage Engine Password Manager
• Windows Server OSes
• Windows 10 & 11 Desktop
• MS 365 Apps

Key Responsibilities:

• Provide third-line technical support to end-users, resolving complex IT issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Install, configure, and maintain computer systems and software applications.
• Collaborate with other IT teams to ensure efficient resolution of issues.
• Document and track all support activities in the ticketing system.
• Provide excellent customer service and communicate effectively with users.

Benefits:

• Hybrid working
• Car allowance
• 25 days annual leave (plus bank holidays)
• An additional half day holiday on your birthday
• Salary sacrifice pension scheme
• Cash plan medical care
• Private medical insurance
• Quarterly prize draw
• Employee discounts
• Access to well-being support

How To Apply

Please send a CV to (url removed)

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.