Senior Systems Engineer

Senior Service Engineer -  Location: Berkshire (Field-Based)
Full-Time, Permanent - Salary: Competitive, dependent on experience
Start Date: ASAP

About Us

Our client is a market-leading provider of advanced CCTV and security solutions, delivering innovative and reliable systems to prestigious clients across the UK. They take pride in delivering high standards of service, technical expertise, and customer satisfaction.

We are now seeking a Senior Service Engineer to join their resolute engineering team, responsible for maintaining and supporting high-end CCTV and security systems for their valued clients in the Berkshire region.

The Role

As a Senior Service Engineer, you will play a critical role in ensuring the continued operation, performance, and reliability of CCTV and integrated security systems. You will provide technical support, routine maintenance, fault-finding, and on-site repair services to a portfolio of prestigious clients.

This role is ideally suited to an initiative-taking, technically skilled professional with a background in electronics and strong knowledge of digital/IP technologies and networked systems.

Key Responsibilities

• Provide service, maintenance, and fault diagnosis on CCTV and security systems.
• Perform routine preventative maintenance to ensure long-term system reliability.
• Troubleshoot and repair technical faults efficiently and effectively on-site and remotely.
• Configure, test, and program IP-based CCTV systems and associated networks.
• Deliver high levels of customer service and maintain positive relationships with key clients.
• Accurately document service visits, issues, and resolutions in line with company procedures.
• Consult with the engineering team and management to share technical knowledge and best practices.
• Participate in on-call rota and provide out-of-hours support when required.

Required Skills & Experience

• Recognised qualification in Electronics, Electrical Engineering, or similar.
• Proven experience in servicing CCTV and integrated security systems.
• Strong knowledge of PC/IP-based systems, digital video technologies, and networking.
• Experience with network programming, configuration, and management.
• Ability to interpret technical diagrams and system schematics.
• Health & Safety compliance and awareness.
• Excellent fault-finding and critical thinking skills.
• Full UK driving licence (essential).
• Excellent people skills both written and verbal.
• A hunger to learn and excel in front of your clients and team.

What Our Client Offers:

• Competitive salary - great earning potential.
• Company vehicle.
• Tools, laptop, mobile phone.
• Ongoing training and professional development.
• Opportunity to collaborate with prestigious clients and innovative technology.
• Supportive team environment with strong technical leadership.
• Career pathway planning.
• Pension contribution.
• VPN for updates, statistics, and collaboration.