Payroll Partnerships Support Manager
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You'll Be Doing
Establish and maintain payroll partnerships support function that enables employers, advisers and payroll providers to integrate and operate our workplace pension services with confidence. Own the end-to-end support model—from help centre content and user guides to technical assistance and third‐party supplier management—ensuring scalable, high‐quality service. Act as a visible specialist across the payroll ecosystem, building strong relationships that grow our franchise and deliver commercial outcomes. Demonstrate leadership behaviours without direct line management by setting standards, influencing cross‐functional teams, and championing continuous improvement.
- Provide specialist guidance on payroll integrations, data flows and APIs to enable efficient onboarding and ongoing service.
- Build and nurture relationships with payroll bureaus and software providers to expand connectivity and co‐marketing opportunities.
- Partner with Distribution and Client Relationship teams to identify opportunities, shape propositions and support pre‐sales and tenders.
- Represent People’s Partnership at payroll and industry events (e.g., SD Worx Conference, CIPP Annual Conference, ICAEW Payroll Forums); act as the specialist voice in meetings with employers, advisers and partners.
What We’re Looking For
- Deep understanding of UK payroll market, standards and regulation; knowledge of major payroll bureaus and networks.
- Expertise in payroll integrations, data mappings and APIs; ability to liaise between clients and technical teams.
- Strong grasp of workplace pensions (DC) and payroll‐pension interactions, including compliance requirements.
- Ability to create and maintain help centre content, user guides and training materials for scale.
- Commercial acumen with proven contribution to new business acquisition and partner‐led growth.
- Event representation and specialist advocacy at industry forums.
- Familiarity with leading payroll software (e.g., Sage, BrightPay, IRIS) and emerging platforms (e.g., Brain Payroll, PayCircle, IRIS Staffology).
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Grab & Go Deli Café at our Crawley offices
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
You can learn more about how we support our employees on our website
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.