Demand Manager (SC Cleared)

Demand Manager

Permanent | Remote

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

The role:

As a Demand Manager, you will be responsible for coordinating, assessing, and managing the lifecycle of demand requests and change activities across IT services. Acting as the central point of contact for incoming requests, you will ensure changes are governed effectively, prioritised appropriately, and progressed through delivery in line with agreed processes and timelines.

The role requires strong organisational, stakeholder management, and analytical skills to manage multiple requests simultaneously while maintaining visibility of progress, risks, dependencies, and key milestones. You will collaborate with cross-functional teams, business stakeholders, and subject matter experts to ensure demand is accurately captured, tracked, and delivered efficiently.

Responsibilities:

• Act as the primary point of contact for incoming demand and change requests, ensuring they are logged, reviewed, and managed through the appropriate governance processes.
• Perform due diligence on requests, assessing completeness, potential risks, impacts, and dependencies before progressing them through the demand lifecycle.
• Maintain and administer demand management tools, including logging, tracking, and updating requests within JIRA.
• Manage shared team mailboxes and ensure customer enquiries and requests are responded to in a timely and professional manner.
• Coordinate with business stakeholders, customers, delivery teams, and subject matter experts to gather requirements, resolve queries, and facilitate decision-making.
• Monitor the progress of requests from initiation through to production, tracking milestones, identifying blockers, and escalating issues where required.
• Produce and maintain management reports, dashboards, and presentation materials to provide visibility of demand pipelines, status updates, and key metrics.
• Support governance activities by ensuring demand requests follow agreed processes, standards, and approval workflows.
• Continuously identify opportunities to improve demand management processes, documentation, and ways of working to increase efficiency and service quality.
• Build and maintain effective working relationships with internal teams and stakeholders to ensure clear communication and successful delivery of demand activities.

Skills & Experience:

You will have the following skills or proven experience:

• Experience working in a Demand Management, Business Relationship Management, Change Management, Service Management, or similar coordination role.
• Strong administrative and organisational skills with the ability to manage a high volume of concurrent requests.
• Experience using JIRA (or similar work management tools) to log, track, and report on work items.
• Proficiency in Microsoft PowerPoint for creating presentations and stakeholder reporting.
• Excellent communication and stakeholder management skills, with the ability to liaise effectively across technical and non-technical teams.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Ability to prioritise competing workloads and manage multiple activities in a fast-paced environment.
• Experience tracking risks, issues, dependencies, blockers, and milestones throughout the delivery lifecycle.
• A proactive approach to process improvement and driving operational efficiencies.
• Customer-focused mindset with a strong sense of ownership and commitment to delivering high-quality service