Service Designer

At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

How Specialist Talent Works

At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:

• A Permanent Position
• Life Assurance
• 5% annual bonus
• Pension Scheme – Employer matched to 5%
• Voluntary Benefits – Health Cash Plan, Dental, Will Writing etc
• Annual Leave – 23 days rising to 27 with length of service
• Sick Pay – Increasing with length of service

Service Designer – (Hybrid, Croydon) (SC CLEARED)

Join Peregrine on a Major Government Transformation Programme

Peregrine is supporting a large-scale transformation within a UK government department and we’re looking for a Service Designer to join the multidisciplinary team. The role is open to a range of experience levels, Associate, Mid-weight or Senior.

🔐 Important: Active SC Clearance is required for this role.

💡 What You’ll Be Doing

• Designing and improving end-to-end services across discovery, alpha, beta and live
• Mapping user journeys, service blueprints, processes and touchpoints
• Facilitating workshops and co-design sessions with users and stakeholders
• Translating insights and research into practical service improvements
• Working closely with Product, UX, Research, Policy and Technical teams
• Presenting findings, concepts and recommendations to senior stakeholders

🎯 What We’re Looking For

(We are open to varied levels of experience)

• Active SC Clearance (essential)
• Experience designing services within multidisciplinary teams
• Strong skills in journey mapping, service blueprints & prototyping
• Ability to unpack complex problems and simplify service flows
• Confident running workshops and engaging with stakeholders
• Experience in agile or iterative environments
• Public sector / GDS familiarity is beneficial but not essential

About us:

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.

Our culture:

At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.

Our commitment to diversity:

At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.