Technical Support Advisor

Looking for a technical support role within a small, close-knit team?

This position sits within a central support function, helping to monitor and support a UK-wide fleet of energy units used on construction sites, infrastructure projects, and events. You’ll be handling incoming faults, following set procedures to troubleshoot issues, and helping keep systems running efficiently. Some problems can be resolved remotely, while others will need to be escalated to engineers in the field.

What’s on offer

• £27,000 - £30,000 basic salary, depending on experience
• Monday to Friday, 40 hours per week
• Fixed shift pattern: either 07:00 - 15:00 or 09:00 - 17:00
• 25 days holiday plus bank holidays
• Full onboarding and clear internal procedures
• Longer-term progression into engineering or build-based roles for the right person

What you’ll be doing

• Handling inbound fault calls from users experiencing system issues
• Following internal SOPs to troubleshoot and work through fixes
• Recording and managing cases through Salesforce
• Monitoring system status and performance via platforms such as Victron
• Escalating problems to engineers where a remote resolution is not possible
• Arranging planned maintenance visits
• Extracting system data to support reporting and performance tracking

You’ll be based in the company’s control hub, working as part of a small, close-knit technical support team.

About the company

This is a UK-based business that designs, builds and operates clean power systems for off-grid, high-demand environments. They manage their own fleet of units, operate a central control room, and handle first-line fault diagnosis through their internal support team. It is a well-run and growing operation, and a good fit for someone who enjoys structured processes, problem solving, and working in a technical support environment.

What you’ll need

• Previous experience in technical support, helpdesk, or a call centre environment
• A confident and professional telephone manner
• Ability to follow troubleshooting steps and work through issues in a logical way
• Good general technical understanding - you do not need to be an engineer, but you should be comfortable working through systems and faults
• Experience with Salesforce or another CRM would be useful
• Candidates from broadband, telecoms, utilities, or smart energy support backgrounds are likely to be a strong fit

Next steps

If it sounds like the sort of role you’d be interested in, send over your CV. It does not need to be perfectly polished. Every application will receive a response.