1st Line Support Agent
1st Line Support Agent / IT Help Desk / Service Desk Analyst Birmingham? £16.02 per hour? Ongoing Temporary Contract? Flexible shifts (Days/Nights, weekends & bank holidays)About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression.As a 1st Line Support Agent / IT Support Technician, you’ll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment. This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support, with clear progression into 2nd Line Support.What You’ll Do
- Provide quick, reliable 1st Line IT Support across corporate and retail systems
- Log and manage incidents using a ticketing system in line with SLA targets
- Support retail POS systems, in-store equipment, payroll applications and business-critical software
- Deliver excellent customer service with a confident and professional phone manner
- Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
- Work efficiently in a high-volume IT Help Desk environment
- Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
- Strong problem-solving and troubleshooting skills
- Excellent communication and call-handling ability
- Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
- Ability to manage workload in a fast-paced, target-driven environment
- Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year
- Competitive pay: £16.02 per hour
- Ongoing training in IT systems and service desk tools
- Fun, social and supportive team culture
- A company that promotes internal progression and IT career development.