IT & Systems Manager
Job Description
IT & Business Systems ManagerWolverhampton£35,000 - £45,000 DOE8am-5pm Monday to Friday, On-Site Are you the person everyone turns to when the systems go down, a user can't log in, or the ERP system decides it doesn't want to cooperate? We're recruiting on behalf of a successful and growing business for an IT & Business Systems Manager. This is an excellent opportunity for someone who enjoys variety, autonomy and being the go-to IT person within an SME environment. This is a hands-on role where you'll take ownership of the company's IT infrastructure, support users across the business and ensure critical systems continue to operate efficiently as the organisation grows.What you'll be doing
- Acting as the primary IT contact for the business
- Supporting and maintaining the company's ERP system (Orderwise)
- Troubleshooting hardware, software, network and Windows-related issues
- Managing Microsoft 365, user accounts and permissions
- Supporting approximately 20 office-based users
- Identifying opportunities to improve systems, processes and efficiencies
- Ensuring IT systems remain secure, reliable and fit for purpose
- Assisting with business systems upgrades, implementations and ongoing improvements
What we're looking for
- Previous experience managing or taking ownership of IT within an SME environment
- Strong Microsoft 365 administration experience
- Good understanding of Windows operating systems, networking and general IT infrastructure
- Experience supporting ERP or business management systems
- Ability to troubleshoot issues independently and manage multiple priorities
- Excellent communication skills with a proactive and customer-focused approach
Desirable
- Experience with Orderwise ERP
- Experience supporting ERP platforms such as SAP, Oracle, Dynamics, Sage or similar systems
- Knowledge of IT security best practices and business continuity planning