IT Support Technician

IT Support Technician (1st Line Support)

Bristol - (Hybrid - 3 days office)
Up to £27,000 On-Call Allowance
Full Time - Permanent (37 hrs)
Driving Licence required for this role.


Overview

We're working with a growing company in Bristol seeking an IT Support Technician to join their 1st line support team.
This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials.
Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment, and to have the opportunity to support with training.


Key Responsibilities

• Act as first point of contact for customer support queries
• Investigate, replicate, and log technical issues
• Work with development teams to resolve bugs
• Manage user accounts, access, and system updates
• Create user guides, FAQs, and support documentation
• Deliver customer training (remote and onsite)
• Maintain strong product knowledge to support users effectively

About You

• 1 year experience in IT support / helpdesk / software support
• Strong communication and problem-solving skills
• Good attention to detail and customer focus
• Able to learn new systems quickly

Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure

Hours

• Mon-Thu: 09:00-17:00
• Fri: 09:00-16:30
• On-call rota (early/evening cover, 2 slots per week, paid allowance)

Benefits

• Up to £27,000 salary
• On-call allowance
• Annual salary review bonus (discretionary)
• Pension
• Holiday increase with service

After probation: Private healthcare, life insurance, income protection, cycle to work

Please click on apply.