Technical Support Engineer

Technical Support Engineer
Salary: Up to £53,000 per annum (DOE)
Location: Clevedon (Hybrid working available)
Industry: Technical Support / Engineering / Customer Support
Reporting to: Technical Support Manager

Overview

We are seeking a proactive and technically capable Technical Support Engineer to provide high-quality reactive and proactive technical support to customers and regional support teams.

This role is focused on diagnosing and resolving product non-conformities and application issues, while supporting new product introductions, upgrades, and ongoing technical improvements across the product lifecycle.

Key Responsibilities:

Technical Customer Support

• Provide professional technical support to regional customer support teams
• Diagnose and resolve product non-conformities and application-related issues
• Support customers and internal teams in problem resolution using technical analysis and product knowledge

Product & System Support

• Support introduction and maintenance of new product families, systems, and upgrades
• Contribute to technical reviews, documentation, training, and support deliverables
• Assist with product maintenance (PM/CM) activities and lifecycle support

Problem Solving & Continuous Improvement

• Investigate and resolve technical issues in collaboration with product specialists and engineering teams
• Drive technical feedback loops and share lessons learned across regional teams
• Support validation testing, solution implementation, and follow-up activities

Documentation & Reporting

• Record all technical activity in EMS reporting systems
• Produce detailed problem reports and status updates
• Publish technical findings to support ongoing knowledge development

Stakeholder & Cross-Team Collaboration

• Interface professionally with customers, suppliers, and internal engineering teams
• Support knowledge sharing between regional and product company teams
• Contribute to continuous improvement of support processes and technical capability

Skills & Experience Required

• Engineering degree or relevant technical apprenticeship with experience
• Experience working with EMS systems (essential)
• Strong technical troubleshooting and problem-solving ability
• Excellent communication skills (written and verbal)
• Ability to work independently and in complex technical environments
• Strong interpersonal and teamwork skills
• Customer-facing experience with ability to manage technical discussions professionally
• Ability to prioritise workload and deliver within agreed timescales
• Proactive, self-motivated, and resourceful approach

In Return, You Will Receive:

Financial & Security

• Bonus up to 7.5% of basic annual salary
• Pension with company contribution of up to 8%
• Life assurance of 4 x basic salary

Health & Wellbeing

• Cash health plan
• Thriving Wellbeing Programme supporting physical, mental, and social wellbeing
• Discounted gym memberships

Time Off

• 25 days holiday (excluding Bank Holidays)

On-site Facilities

• Free parking
• Ample cycle storage, lockers, and showers
• Subsidised canteen
• Dedicated wellbeing and prayer room

Apply
If this role sounds of interest please click apply to send your CV, or contact Kirk at Pertemps, Bristol.