Service Desk Analyst (1st Line)

An experienced First Line Service Desk Analyst required for an established business within Derbyshire
The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager
Duties :

• Provide first-line technical support
• Log all support requests and technical issues
• Diagnose and troubleshoot hardware, software, and network-related issues
• Follow up with users to ensure.

Key Skills

• Technical support experience
• Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
• Excellent communication skills.
• Strong problem-solving skills
• Ability to prioritize workload
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.

Monday to Friday (phone number removed) & 9.00-17.00 on a weekly rota)
WFH day after probation
Salary - £24500
Please click apply or call Natalie Bentley on (phone number removed) opt 3