Application Support Analyst

We’re hiring an Application Support Analyst (Technical / Graduate Pathway to Developer)

We’re strengthening the technical capability of our Application Support function, and we’re looking for someone early in their career who has a genuine interest in software development. This is a hands-on, technical role supporting our enterprise CRM / ATS built on Dynamics 365, Power Platform and Azure along with the wider systems that sit around it.

This role is not traditional first-line support. We want someone who can think like a developer, work through technical problems, understand how systems fit together and grow towards a full development role over time.

If you enjoy learning, solving problems and working directly with users, this is a strong place to build your career.

What you’ll be doing

• Investigating and reproducing issues across systems, portals and integrations.
• Working through problems logically and identifying the underlying cause.
• Reading logs, checking API calls, looking at payloads and narrowing down faults.
• Supporting developers by providing clear technical findings.
• Helping with release testing, regression testing and validation of fixes.
• Carrying out configuration updates, data checks and environment tasks.
• Communicating with internal users in a calm, clear and structured way.
• Learning Power Platform, Azure services and Dynamics with full support.

This is the closest possible role to development without being a full developer on day one.

Must have

• A technical degree or relevant work experience.
• Ability to read and understand basic code, JSON or API responses.
• Natural problem-solving ability and a structured approach to diagnosis.
• Interest in progressing into a developer role within Power Platform / Azure.
• Confidence speaking with users and explaining technical issues simply.
• Ability to work full-time from our Meriden office.

If you want a purely non-technical support role, this will not be the right fit.

Nice to have (not essential)

• Exposure to Power Apps, Power Automate, Dataverse or Dynamics 365.
• Experience using SQL, JavaScript, C#, or any scripting language.
• Understanding of cloud platforms, ideally Azure.
• Experience in a support, testing or customer-facing role.

We don’t expect all of these, we will help you develop them.

This role will suit you if you:

• Enjoy taking things apart to understand how they work.
• Are comfortable working through technical detail.
• Want a clear development pathway into engineering.
• Like the idea of supporting real systems used across a large organisation.
• Are curious, proactive and keen to learn new tools and technologies.

What you can expect

• A structured path into a full development role (Power Platform, Azure, integrations).
• Direct exposure to how we build, support and scale our products.
• Guidance from experienced developers, analysts and testers.
• A strong learning environment with real projects and meaningful work.
• The chance to shape a modern, growing technical function.

This is a great role for someone who wants to start in application support but grow into a developer who understands the platform end-to-end.