Customer Support Administrator
Customer Support Administrator
Location: Silverstone
Salary: £24,000 per annum
Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm (1-hour lunch break)
The Company
Our client is a successful and growing business operating within a specialist technical sector. They are looking to recruit a Customer Support Administrator to join their friendly and supportive team.
This role would suit someone with previous office-based customer service experience who enjoys speaking with customers, processing information accurately, and working in a fast-paced environment.
The Role
As a Customer Support Administrator, you will act as a key point of contact for customers, handling enquiries, processing orders, and ensuring a high level of service throughout the customer journey.
Due to the location of the office, candidates must hold a full UK driving licence and have access to their own vehicle, as public transport options are limited.
Key responsibilities include:
- Handling customer enquiries via telephone, email, and online channels.
- Processing customer orders accurately and efficiently.
- Producing and following up sales quotations.
- Maintaining customer records and updating information on internal systems.
- Managing data entry tasks with a high degree of accuracy.
- Monitoring order progress and keeping customers informed of updates.
- Assisting with back-order management and order tracking.
- Running reports and maintaining accurate system data.
- Building and maintaining strong customer relationships.
- Supporting the wider team with administrative duties as required.
- Gathering customer feedback and identifying opportunities for service improvements.
About You
To be considered for this role, you will have:
- Previous office-based customer service experience.
- Strong telephone customer service skills and confidence communicating with customers.
- Excellent data entry and administration skills with a keen eye for detail.
- Good IT skills, including experience using CRM systems and Microsoft Office.
- Strong organisational skills and the ability to manage multiple tasks effectively.
- A professional, friendly, and proactive approach.
- Excellent written and verbal communication skills.
Please Note
This role is best suited to candidates with experience in an office or business support environment. Whilst customer-facing skills are important, applicants from purely retail customer service backgrounds may not have the level of administrative and order-processing experience required for this position.
Benefits
- Salary of £24,000
- Monday to Friday working hours
- 35-hour working week
- Supportive team environment
- Opportunities for training and development
- Long-term career prospects within a growing organisation
Interested?
Apply today to find out more about this exciting Customer Support Administrator opportunity.