IT Service Desk Engineer

Job Title: IT Service Desk Engineer
Job Type: Permanent, Full Time 
Salary: £25-32,000 
Location: Bromsgrove- National Travel Required

Do you have a keen interest in IT? You will be supporting with trouble shooting, 1st and 2nd line IT support issues across local offices. This role does require regular travel to support with projects and initiatives within the group so your own transport is essential for this position. You will have experience within a Service Desk role previously providing both onsite and remote user support, regular support issues raised include installing and configuring computer hardware, software, systems,networks and printers. Excellent communication and problem solving skills are required to be successful within this position with ability to prioritse tickets accordingly. 

Key duties and Responsiblities: 

• Provide 1st and 2nd line support, troubleshooting, and repair for applications, IT equipment and networks.
• Respond in a timely manner to multiple service issues and requests, escalating where required.
• Provide business wide monitoring of critical systems and determine escalation as necessary.
• Administer the Joiners/Movers/Leavers process.
• Deploy and configure software, workstations, printers, telecom equipment, and mobile devices.
• Provide documentation, support, guidance and training to the business as required in relation to the IT services.
• Assist with IT projects as required.
• Periodically perform site visits if/when required.

This position is full time and office based with regular travel required to local offices. Generous benefits package included within position. 
If you feel you have the relevant skills and experience please click APPLY.