Service Desk Analyst

Service Desk Analyst
Our client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood.
This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop support. 

This is an office-based position so travel to Borehamwood is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed.
Weekend overtime available.

The role and responsibilities:
- As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. 
- To take ownership and management of the incident and service request life-cycle, including verification and closure.
- Receive, log and triage calls from the business and process them in a timely manner.
- Highlight training needs across the company.
- Escalate incidents where needed to 2nd and 3rd Line Support.

What we are looking for:
- Experience within a similar role, within Service Desk Management and 1st Line Support.
- Thorough incident management and analytical skills.
- Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service Desk and Asset Management software. 
- Ability to work to strict SLAs. 
- You will need to be able to deal with a high volume of open tickets at any one time. 

Please apply now and we will be in touch in due course.
Company
Pertemps SSDC DDT
Location
Borehamwood, Hertfordshire, United Kingdom
Employment Type
Permanent
Salary
£26000 - £30000/annum
Posted
Company
Pertemps SSDC DDT
Location
Borehamwood, Hertfordshire, United Kingdom
Employment Type
Permanent
Salary
£26000 - £30000/annum
Posted