Technical Support Engineer
Technical Support Engineer
Location: Bristol
Salary: £39,000 - £50,000 DOE
Hours: Full-Time, Permanent
About the RoleWe are looking for an experienced Technical Support Engineer to join a growing technical support team in Bristol.
You will provide technical support across a UK depot network and customer sites, acting as a point of escalation for engineers dealing with more complex faults, repairs and commissioning work.
This is a hands-on role working with diesel generator sets, supporting fault diagnosis, repairs, upgrades, commissioning and technical projects.
Key Responsibilities
About You
Benefits & Package
Location: Bristol
Salary: £39,000 - £50,000 DOE
Hours: Full-Time, Permanent
About the RoleWe are looking for an experienced Technical Support Engineer to join a growing technical support team in Bristol.
You will provide technical support across a UK depot network and customer sites, acting as a point of escalation for engineers dealing with more complex faults, repairs and commissioning work.
This is a hands-on role working with diesel generator sets, supporting fault diagnosis, repairs, upgrades, commissioning and technical projects.
Key Responsibilities
- Diagnose and resolve mechanical and electrical faults on generator equipment
- Carry out servicing, repairs, commissioning and modifications
- Attend customer sites for technical support and site surveys
- Support engineers with complex fault-finding and technical issues
- Work on Stage V generators and modern rental equipment
- Provide technical training and mentoring to engineers
- Support engineering upgrades, product introductions and technical investigations
- Ensure all work is completed safely and to a high standard
About You
- Experience servicing and repairing diesel generator sets is essential
- Experience with FG Wilson, Cummins or similar generators
- Strong mechanical and electrical fault-finding skills
- Relevant engineering qualification or completed apprenticeship
- Electrical bias preferred
- Understanding of LV distribution and changeover systems
- Previous Field Service or Technical Support experience would be advantageous
- Full UK driving licence essential
- Good communication and customer service skills
- Able to work independently and as part of a team
Benefits & Package
- £39,000 - £50,000 salary depending on experience
- Company vehicle
- Company phone
- EOT bonus scheme
- Training, upskilling and career progression
- Holiday Buy & Sell Scheme
- Company pension
- Private medical scheme
- Life assurance and healthcare support
- 23 days holiday + bank holidays, increasing to 28 days with service
- Cycle to Work Scheme
- Employee Referral Scheme
- Enhanced overtime rates
- Monday-Friday, 8am-5pm: Standard time
- Monday-Friday, 5pm-midnight: Time and a half
- Monday-Friday, midnight-4am: Double time
- Saturday, 4am-midnight: Time and a half
- Saturday, midnight-4am: Double time
- Sunday & Bank Holidays: Double time