Onboarding Coordinator-Digital & IT Apprenticeships & Training
Onboarding Coordinator- Digital & IT Apprenticeships & Training
• Remote
• £25,000 - £30,000 per annum
• Full Time | Permanent
• 25 days+ bank holidays
About the Role
We are working with a growing and highly respected training provider specialising in Digital and IT Apprenticeships, alongside a range of professional and commercial short courses.
Due to continued growth, they are looking to appoint an experienced Onboarding Administrator / Onboarding Coordinator to manage the learner onboarding journey from employer sign-up through to learner enrolment and day one delivery.
This is a fast-paced, high-volume administration role where accuracy, compliance and customer service are essential. You will be responsible for ensuring all apprenticeship paperwork, evidence and eligibility checks are completed efficiently, providing a seamless experience for both employers and learners.
Key Responsibilities
• Managing the full apprenticeship onboarding process from employer approval through to learner enrolment.
• Processing apprenticeship applications, enrolment documentation and compliance paperwork.
• Conducting eligibility and funding checks in line with ESFA requirements.
• Chasing employers, learners and stakeholders for outstanding documentation and evidence.
• Ensuring all learner records are accurate and fully compliant before programme start.
• Updating and maintaining CRM and learner management systems.
• Working closely with Sales, Account Management and Delivery teams to ensure smooth starts.
• Monitoring onboarding pipelines and prioritising workloads to meet monthly start targets.
• Providing excellent customer service to employers and learners throughout the onboarding process.
• Supporting audits and compliance activities through accurate record management.
About You
We are looking for someone who understands the pressures and pace of apprenticeship onboarding and can confidently manage multiple learner starts simultaneously.
You will ideally have:
• Previous experience within an Apprenticeship Onboarding, Enrolment.
• Strong understanding of apprenticeship eligibility checks, evidence requirements and funding compliance.
• Experience managing learner paperwork from employer sign-up through to programme commencement.
• Excellent administrative and organisational skills.
• Strong attention to detail and compliance focus.
• Experience using learner management systems, CRM systems or apprenticeship platforms.
• Confidence communicating with employers, learners and internal stakeholders.
• The ability to work independently in a fully remote environment.
Highly Desirable
• Experience within a Digital or IT Apprenticeship provider.
• Experience supporting high-volume apprenticeship starts.
• Knowledge of ESFA funding rules and apprenticeship compliance requirements.
Why Apply?
• Fully remote working.
• Competitive salary of £25,000 - £30,000.
• Join a growing, learner-focused training provider.
• Supportive and collaborative team culture.
• Opportunity to make a direct impact on learner experience and programme success.
We're particularly interested in individuals who have managed the end-to-end onboarding journey, from employer sign-up and learner registration through to enrolment completion and a successful day one start. If you thrive in a fast-paced environment and are passionate about delivering a seamless learner experience, we'd love to hear from you.
For more information, please contact Simon Atkins at Pertemps on