Quality Assurance Specialist

Company Description

Phase2 is a specialist Cloud Contact Centre (CCaaS) solutions partner focused on transforming customer experience and business operations through bespoke, data-driven solutions. With expertise in contact center technology, we design, implement, and optimize platforms to deliver AI-powered customer experiences and measurable outcomes. Our services streamline operations with end-to-end solutions, encompassing AI, automation, quality assurance, omnichannel routing, analytics, and PCI-compliant payment systems. By simplifying complex multi-vendor environments, Phase2 prepares businesses for the future while enhancing today's digital transformation.

Role Description

This is a full-time hybrid role for a Quality Assurance Specialist, based in Brighton, with flexibility for some remote work. The role involves overseeing quality assurance processes to ensure compliance with required standards. Responsibilities include monitoring and enforcing quality control measures, conducting quality audits, managing quality systems, and ensuring adherence to Good Manufacturing Practices (GMP). You will collaborate with cross-functional teams to promote a culture of quality excellence across all operations.

Qualifications

• Experience with Quality Management and Quality Auditing processes
• The ideal candidate would have worked as a QA using QA tools
• Strong analytical, organisational, and problem-solving skills
• Attention to detail and an ability to ensure compliance with quality standards
• Previous experience in contact centre technology or similar fields is a plus