IT VIP Service Delivery Manager

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level.

You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team to align with broader IT strategies and standards.

Key Responsibilities:

• Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders.
• Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals.
• Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational.
• Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests.
• Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed.
• Maintain detailed documentation of user setups, preferences, and support history.
• Monitor and manage IT assets, ensuring timely upgrades, replacements, and compliance with security policies.
• Identify opportunities to improve the VIP support experience and implement best practices.
• Participate in IT projects and initiatives that impact the London office or VIP user base.

Required Skills & Experience:

• Proven experience in a VIP or Executive IT Support role within a corporate environment.
• Strong technical knowledge of Windows, macOS, Microsoft 365, conferencing tools (e.g., Teams, Zoom), and mobile device management.
• Experience with meeting room technologies (AV Systems, Smart Boards, Video Conferencing setups).
• Excellent interpersonal and communication skills, with a customer-first mindset.
• Ability to work independently, manage priorities, and remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Familiarity with ITIL practices and service management tools (e.g., ServiceNow) is a plus.

Working Conditions:

• On-site presence required 5 days a week at the London Head Office.
• Occasional out-of-hours support may be required for critical meetings or events.
• Collaborative environment with regular interaction with the UK IT Operations Team.