IT Service Delivery Manager

IT Service Delivery Manager

Global Law Firm – London

Hybrid Working – 3 days office / 2 days from home

Are you an IT Service Delivery Manager looking for a rewarding new role?

Have you worked in a global law or professional services firm?

In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management.

About the role

As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs.

You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model.

About you

• You will have previous experience as a Service Delivery Manager, managing a global team of Service Desk Managers
• You will have experience of working in a global law firm or similar professional services
• Experienced background developing and implementing strategies for 24/7 service delivery required
• You will have an ITIL certification and good knowledge of ITIL processes
• You will have exceptional communication skills.
• ServiceNow experience is highly desirable

Location – central London / hybrid working

Does this role tick all the boxes? Hit 'Apply’ now!