IT Service Management Analyst

IT Service Management Analyst

Law Firm – London

Hybrid working – 2 days office / 3 days working from home per week

In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could be the perfect next step in your career.

Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves.

What’s in It for You?

• Join a firm with a growing presence – this is a newly created role to work alongside the experienced IT Service Manager
• Take ownership of process maturity across ITIL practices
• Contribute to a culture of continuous improvement within a professional, inclusive team
• Gain exposure to major incident management and governance
• Work for a stable, respected firm in the legal sector

Core Responsibilities

• Problem Management
• Service Transition/Service Introduction
• Change Management
• Incident Management
• Knowledge Management and Reporting

Your Background

• At least 3 years in IT service management with hands-on delivery of ITIL processes
• An ITIL v3 or v4 certification
• Must have experience of working in a law firm
• Experience with ServiceNow is preferred
• Excellent communication skills and able to interact with technical and non-technical stakeholders

Apply now or get in touch for a confidential chat.