Senior IT Service Desk Technician

Senior IT Service Desk Analyst

Ready to Step Up?

Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery.

This isn’t just another service desk job:

• You’ll be the go-to escalation point, tackling complex tickets and ensuring smooth triage.
• Enjoy a 50/50 WFH and office rota – one week in the office, one week from home.
• Benefit from on-call allowance (£5,600 on top of £46,500 base salary).

The role:

As part of a tight-knit global team, you’ll handle escalations, support deskside and application issues](including iManage), and ensure seamless handovers from project initiatives. You’ll document knowledge, coach 1st/2nd line colleagues, and act as a bridge between project teams and support – a true senior point of contact.

What we’re looking for:

• 4+ years’ Service Desk experience (legal sector or professional services is essential)
• Strong technical skills across the Microsoft stack.
• ITIL Foundation (or working towards).
• Confidence, communication skills, and a people-first mindset to match your technical know-how.

Why join?

You’ll be working in a supportive, global environment that values excellence, inclusivity, and career growth. This is a chance to step into a senior role where your technical expertise and leadership will really shine.