IT Support Engineer (2nd Line)
IT Support Engineer (2nd Line)
- Boston, Lincolnshire – Fully Onsite
- Permanent | Full-Time
- 40 hours per week – Monday to Friday, 08:30–17:00
- Weekend on-call rota required (1 in 3)
Pilgrim Foodservice is looking for an experienced IT Support Engineer to join our internal IT team supporting users across the business.
This is a hands-on 2nd line support role suited to someone confident troubleshooting more complex technical issues while remaining user-focused and proactive.
You will work closely with the Infrastructure Lead and wider IT team across day-to-day support, maintenance, projects, and continuous improvement initiatives.
Key Responsibilities
• Provide 2nd line IT support across the business
• Act as an escalation point for 1st line support
• Troubleshoot hardware, software, and network issues
• Support Microsoft 365 and Azure environments
• Monitor systems and carry out routine maintenance
• Support user devices, accounts, and access management
• Assist with IT projects and continuous improvement initiatives
Requirements
• Previous experience in a 2nd line IT support role
• Strong troubleshooting skills across Windows, Microsoft 365, Azure, and networking
• Strong communication and organisational skills
• Ability to work independently and manage workload effectively
Benefits
• Staff discount on all company products
• Company pension
• Life insurance
• Employee discount
• Free parking
• Plenty of free cakes!
Apply via LinkedIn or email recruitment@pilgrimfoods.co.uk