Service Delivery Specialist

Company Description

PilotIQ delivers enterprise-level consulting tailored for small businesses, with a strong focus on end-user computing. By combining advanced capabilities with strategic partnerships, PilotIQ provides cutting-edge technology solutions that are seamlessly integrated and user-friendly. Our expertise ensures businesses receive the tools they need to succeed in an increasingly technology-driven environment.

Role Description

This is a full-time hybrid role for a Service Delivery Specialist based in Harlow, Essex ,with flexibility to work remotely. Responsibilities include managing service delivery processes, monitoring performance, ensuring customer satisfaction, and acting as a key point of contact between clients and technical teams. The role also involves active problem-solving, maintaining communication with stakeholders, and ensuring seamless integration and execution of services.

Qualifications

• Proficiency in Service Delivery Management and Service Delivery processes
• Strong Analytical Skills to assess and solve complex issues effectively
• Commitment to maintaining high levels of Customer Satisfaction
• Strong Communication skills, both written and verbal, for engaging with clients and teams
• Ability to work independently and collaboratively in a hybrid work environment
• Prior experience in IT service delivery or a related role
• Familiarity with industry-standard service management frameworks