Information Technology Support Engineer - 2nd / 3rd Line

2nd / 3rd Line IT Support Engineer | Hybrid from London or Sheffield | 7 Month FTC | Immediate start available | circa £42,000 (equivalent to circa £72,000 per annum)

Are you a technically strong IT Support Engineer who enjoys solving complex problems rather than just resetting passwords?

PinkWorm Recruitment is partnering with a established, well respected and growing financial services group investing heavily in its in-house IT Service Desk function.

They’re building their own in house service desk team and now require a hands on 2nd / 3rd Line Engineer on a fixed term basis, to help them make a immediate impact

💻 What you’ll be doing:

• Resolving escalated hardware, software & network issues

• Supporting Windows and/or Linux server environments

• Troubleshooting infrastructure & performance issues

• Acting as a senior escalation point within the Service Desk

• Contributing to service improvement and documentation

About you:

✔ Proven 2nd or 3rd Line support experience

✔ Strong infrastructure troubleshooting skills

✔ Windows and/or Linux server exposure

✔ Experience with ITSM/ticketing tools (ManageEngine ServiceDesk Plus would be a bonus)

✔ Organised, solutions-focused approach with ability to manage multiple priorities and work well independently as well as a team

Bonus points for if you have MCP, Comp TIA Network+, Microsoft 365, Entra, Exchange, PowerShell or ITIL certifications.

It would be great if you also had some knowledge of scripting or automation (PowerShell)

This role is ideal for:

➡ A solid 2nd Line Engineer ready for more 3rd Line exposure

➡ A 3rd Line Engineer who enjoys hands-on support

➡ Someone who wants to join a structured, growing financial services environment

📍 London or Sheffield

📅 7-Month FTC

⚠ Must have right to work in the UK

If this sounds like you, please apply or message me directly for a confidential chat. We are interviewing suitable candidates.