Service Desk Engineer - 1st Line Support

IT Support Engineer - Specialty Insurance

Up to £40,000 | London | 5 days on-site

A leading specialty insurer experiencing phenomenal growth across the London Market is seeking an IT Support Engineer to join their high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery, and where a driven, technically capable engineer can make a real impact.

The Role

You'll work as part of a small, collaborative IT team providing first-class support to users across the London office and wider global business. The pace is quick, the standards high, and the exposure broad, covering both day-to-day service desk activity and project-based improvement work.

Key responsibilities:

• Provide hands-on 1st and 2nd line support to business users across all levels of seniority
• Support Microsoft 365, Windows 10/11, Active Directory, and Exchange Online environments
• Manage incidents, requests, and access control through the ITSM platform
• Assist with joiners/movers/leavers processes, device builds, and mobile device management (MDM/MAM)
• Troubleshoot VPN, Teams, and audio-visual meeting setups
• Maintain clear documentation and consistent communication with end users

Skills & Experience

• 1-3 years' experience in a service desk or IT support role
• Proven ability to deliver support in financial services or corporate environments
• Strong knowledge of Windows 10/11, O365, Active Directory, and Exchange Online
• Exposure to Intune, DNS, DHCP, and Group Policy desirable
• Excellent communication skills and the ability to stay composed under pressure
• Comfortable working full-time on-site in a fast-paced, professional setting

This is an opportunity to join a rapidly expanding specialty insurer with a reputation for excellence and ambition. The successful engineer will gain exposure to enterprise systems, senior stakeholders, and the pace of a genuine London Market success story.

Contact Brushoth@pioneer-search.com for more information and follow the link to apply.