AI Technical Support Engineer

We're partnering with a high-growth cloud-native software company that has recently raised a $200M Series C and is expanding its AI-focused platform. This is an opportunity to join a well-funded, fast-scaling organisation building technology at the core of modern AI infrastructure.

Our client develops an enterprise platform that simplifies how organisations deploy, manage, and operate AI/ML workloads across Kubernetes environments. The product is designed for performance-critical AI use cases, enabling customers to run GPU-accelerated workloads at scale with reliability and efficiency.

About the Role

The AI Technical Support Engineer will support customers running complex AI workloads in production. You'll act as a technical expert across AI infrastructure, working closely with customers and internal engineering teams to troubleshoot issues related to GPU performance, networking, and distributed systems.

Key focus areas include:

• AI infrastructure on Kubernetes
• NVIDIA GPUs and GPU scheduling
• GPU interconnects and high-performance networking
• Understanding why high-bandwidth, low-latency interconnects (e.g. InfiniBand) are critical for scalable AI workloads

Requirements

• Experience supporting AI, HPC, or GPU-accelerated environments
• Strong knowledge of NVIDIA GPUs
• Understanding of GPU interconnects and networking in multi-GPU or multi-node setups
• Kubernetes experience in production environments
• Comfortable working in a customer-facing technical role

Salary

£120,000 – £150,000 base salary + benefits