IT Support Engineer

About Pixel Artworks

Since 2005 we have pioneered the use of light & pixel technology to develop magical & measurable shared experiences for the world's largest retailers, brands and entertainment venues. Our epic, immersive artworks offer the opportunity for physical and digital interaction together, creating unforgettable memories and building long-lasting emotional connections with people.

Our headquarters are in London, and we operate globally, with a regional office in Dubai. We're unique in how we bring together creative, technology and production under one roof. We're a team of around 70 talented individuals who have built a fantastic community - we're collaborative, passionate and social. What connects us all is that we love what we do!

This role is 5-days per week in our Farringdon, London office.

Role Summary

This is an exciting opportunity to work in a varied IT role in a creative, fast-moving studio. As our IT Support Engineer, you'll be the friendly face and first point of contact for all things IT, helping to keep our people connected and our systems running smoothly. You'll be the go-to problem solver for our team, helping fix issues, set people up for success, and ensure every system, device and network stays reliable, secure and efficient.

You'll handle a mix of 1st and 2nd line support (with exposure to 3rd line), getting involved in everything from setting up new equipment and resolving issues, to supporting our cloud systems and improving the way we work. You'll work closely with our IT Systems Administrator and wider team, learning on the job, developing your technical skills, and playing an important role in helping our studio run at its best. We're looking for someone who loves helping others, thrives in a fast-paced creative environment, and enjoys finding simple solutions to technical problems.

What you'll do:

• Be the first point of contact for IT support - troubleshooting hardware, software and access issues.
• Manage the ticketing system, prioritising and resolving issues efficiently while keeping users informed.
• Support the setup and maintenance of our cloud systems (M365, G-Suite), network infrastructure and Active Directory.
• Assist with server maintenance, backup processes and monitoring system performance.
• Manage hardware setup, upgrades and asset tracking.
• Promote good security practices, from antivirus updates to user permissions.
• Build great relationships across the business, helping raise IT confidence and capability.
• Share ideas to improve systems and workflows as we continue evolving our tech stack.

What we're looking for:

• Experience in an IT support role, ideally within a small or medium-sized business where you've worn a few hats.
• Working knowledge of Windows Server environments, M365 and general network troubleshooting.
• A calm, methodical problem-solver who enjoys helping people.
• Excellent communication skills - able to explain technical information simply.
• Awareness of GDPR and IT security principles.
• Certifications such as CompTIA A+ or ITIL Foundation are a plus.
• Bonus if you've supported creative studios or production environments before.

Check out the full job description on our careers page:

Interview Process:

• w/c 10th Nov: Initial call with the People team
• w/c 17th Nov: 1st stage - Teams call with IT Systems Administrator (hiring manager) & Pipeline Manager
• w/c 24th Nov: Final stage with the IT Systems Administrator & Fractional IT Director, including a short pre-prepared task to showcase your approach.