Apprentice Information Communications Technician
Role
An Information Communications Technician provides varied support to customers, including setting people up on systems, configuring and despatching hardware to users, providing support when needed and rectifying issues to maintain the organisation's productivity.
The role includes:
- Answering the telephone.
- Assisting users with common issues relating to hardware, software, web applications and connectivity.
You will learn to use a large variety of tools to resolve IT issues including:
- Password resets and restoring lost files.
- Setting up new user accounts.
- A countless variety of complex and intriguing problems that require a keen, enquiring and logical mind to troubleshoot.
Training
For the full apprenticeship, candidates will complete:
- Level 3 Apprenticeship Standard in Information Communications Technician.
- Level 2 Functional Skills in English.
- Level 2 Functional Skills in Maths.
For the End Point Assessment (EPA) apprentices will undertake a professional discussion underpinned by the portfolio, and a project report with questioning.
Apprentices are expected to attend college one day per week (term-time only) at the Ipswich Road campus, located near Norwich city centre.
A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a position following their apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CITY COLLEGE NORWICH
- Working Week
- Working hours will be approximately 8:30am- 17:00pm. Days TBC.
- Expected Duration
- 21 Months
- Positions Available
- 1
- Closing Date
- Sunday, 30th June 2024
- Start Date
- Sunday, 1st September 2024
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Creative
- Initiative
- Independent working
- Responsible and professional
- Excellent time- keeping
- Enthusiasm
Qualifications
- English and Maths GCSE or equivalent, grade 4/ C (L2 Functional Skills) (Desired)
About the Employer
- Company
- Place UK
- Location
- Church Farm, Tunstead, Norwich, Norfolk, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,795.20
- Posted
- Company
- Place UK
- Location
- Church Farm, Tunstead, Norwich, Norfolk, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,795.20
- Posted